Transcom Asia Pasig Jobs - Outbound Call Center Agent
January 9, 2009Transcom WorldWide is a rapidly expanding Customer Relationship (CRM) solution provider, with more than 70 service centers employing more than 20,000 people delivering services in 29 countries. The company provides CRM solutions to clients in a wide range of industry sectors including telecommunications and e-commerce, travel and tourism, retail, financial services and utilities. Transcom offers clients a broad array of relationship management services including among others: inbound customer service, outbound telemarketing, debt collection and credit management services, outsourcing of administrative tasks, contract automation and legal services. Client programs are tailor-made and range from single applications to complex programs which are offered on a country specific or international basis in up to 33 languages. More information can be found on www.transcom.com.
Transcom’s 5 Key Values:
1. Honesty - Is critical in everything we do. Being an open book. It is from Honesty that trust and Loyalty are built.
2. Fun - Means enjoying the work we do, enjoying the team spirit, enjoying the daily contact with our clients. When there is no fun, there cannot be lasting lasting commitment.
3. Passion - Implies enthusiasm, commitment, energy and pride in our work. Passion dictates what we “put in” to life and normally what people “put in” will balance what they get out.
4. Innovation - Means creativity, finding solutions where others see barriers. An open mind creates opportunities, overcomes challenges…
5. Excellence - Means standing out, striving for perfection in everything we do. It implies examining, improving, reinventing.
Combined with operational excellence and cutting-edge technology, this philosophy has helped drive Transcom to a leadership position within the contact center industry and consistently deliver breakthrough performance for its clients.
Outbound Call Center Agent
(National Capital Reg - Pasig City)
Requirements:
- Candidate must possess at least a Vocational Diploma / incoming 3rd year Bachelor’s/College Degree in any field.
- Required language(s): English.
- At least 1 year(s) of working experience in the related field is an advantage.
- Applicants must be willing to work in Pasig City.
- Applicants should be Filipino citizens or hold relevant residence status.
- Only Full-Time positions are available.
- Applicants must be shift flexible.
- CSR’s main task is to offer full range of customer service to assigned Employer’s Clients, by phone, fax, or mail/e-mail. Full range of customer service includes handling of incoming calls and outgoing calls (including sales calls). The offered customer service should be of highest quality - accurate, polite, and competent.
- CSR’s work duties can as well include data input to Clients’ programs and other back office tasks. The BO tasks should be made on first opportunity, precisely, without mistakes.
- Additional responsibilities may be added as the needs of the business change and expand:
- Understand, meet, and exceed targets set by your TL for different clients/projects.
- Meet or exceed all attendance minimums.
Transcom Asia
4th Flr. Transcom Center Bldg.,
Las Fiestas Rd. (beside Fun Ranch & Tiendesitas)
Fontera Verde Compound,
Pasig City,
National Capital Reg 1600
Telephone: 702-2400 or 702-2447 ext # 38011, 38113, 38116, 38019, 38015 or 38114
email address: melodie.segundo@transcom.com
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