Transcom Asia : Operations Supervisor/Team Leader
November 29, 2008Transcom Asia PhilippinesTeam Leader / Operations Supervisor
(National Capital Reg - Pasig City)
Responsibilities:
* The successful incumbent will support, motivate and develop Tele-Service Representatives so that all TSR’s have the opportunity and capability to meet campaign minimums. You must be certified and understand client campaign objectives and be able to communicate these objectives and minimum expectations to individuals within the campaign. You will help to grow and nurture the culture of the Manila office. You will be the advocate for the TSR’s (everything you do is for the purpose of building successful TSR’s). In this role, you will be the TSR’s first-line of campaign specific information and a campaign expert. You will also provide updates to the Call Centre Manager for client feedback. You will understand how your role as EPS impacts NuComm’s Business Model. In this role, you will report directly to the Call Centre Manager in Manila.
* An aptitude to handle change in a fast paced dynamic environment
* An ability to take ownership of timelines and do the appropriate follow-ups
* Excellent organizational, interpersonal and communication skills
* Flexible and positive attitude
* Strong call anatomy skills
* Strong sales skills with a proven track record
* Must have the ability to coach and motivate staff
* Lead by example when speaking to internal and external customers
* Results oriented with a proven track record
* Must be fully shift flexible
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in Business Studies/Administration/Management or equivalent.
* Required language(s): English.
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Pasig City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably supervisor / 5 yrs & up experienced employees.
* Full-Time positions available.
* The successful incumbent will support, motivate and develop Tele-Service Representatives so that all TSR’s have the opportunity and capability to meet campaign minimums. You must be certified and understand client campaign objectives and be able to communicate these objectives and minimum expectations to individuals within the campaign. You will help to grow and nurture the culture of the Manila office. You will be the advocate for the TSR’s (everything you do is for the purpose of building successful TSR’s). In this role, you will be the TSR’s first-line of campaign specific information and a campaign expert. You will also provide updates to the Call Centre Manager for client feedback. You will understand how your role as EPS impacts NuComm’s Business Model. In this role, you will report directly to the Call Centre Manager in Manila.
* An aptitude to handle change in a fast paced dynamic environment
* An ability to take ownership of timelines and do the appropriate follow-ups
* Excellent organizational, interpersonal and communication skills
* Flexible and positive attitude
* Strong call anatomy skills
* Strong sales skills with a proven track record
* Must have the ability to coach and motivate staff
* Lead by example when speaking to internal and external customers
* Results oriented with a proven track record
* Must be fully shift flexible
Transcom Asia
4th Flr. Transcom Center Bldg.,
Las Fiestas Rd. Fontera Verde Compound,
Pasig City,
National Capital Reg 1600
Telephone: 702-2400 Ext: 38115 or 38112
email: hrmnl@nucomm.net
Transcom Jobs Philippines
November 18, 2008Transcom Jobs Philippines:Spanish Quality Assurance Analyst
(National Capital Reg - Pasig City)
Responsibilities:
* •Define sub drivers and root cause of call monitoring and CSAT (where applicable document, and message accordingly.
* •Document weekly recommendations to Operations Managers / Team leaders (e.g. Top 3/Bottom 3 Identifiers per campaign).
* •Schedule and attend weekly meetings with Account Management team to discuss campaign strengths and opportunities
* •Provide at least 3 weekly test questions to Account Management team
* •Provide weekly report as requested or required to Operations (OM/TLteams).
* •Audit QAS accuracy and effectiveness on call reviews
* •Ensure client requirements are met for monitoring
* •Communicate with QAS team on respective campaigns
* •Communicate and assist with the training needs for all newly hired Quality Assurance Specialists
* •Perform 2 audits per QAS per week through the Generic Web Application
* •Hold Bi-Weekly meetings with the Quality Assurance Specialist Team, and keep minutes in the Quality System folders
* •Hold weekly calibration calls with members of operations
* •Complete calibration requests within 72 business hours of being assigned
* •Facilitate or participate in at least one calibration session with operations on a weekly basis
* •Communicate progress on client voice auditing targets on a weekly basis to the Quality Assurance Manager
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree or Post Graduate Diploma
* Required language(s): Spanish and English.
* At least 1 year(s) of working experience as Quality Assurance Pecialist / Analyst.
* Applicants must be willing to work in Pasig City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Full-Time positions available.
Transcom Asia
4th Flr. Transcom Center Bldg. (across Tiendesitas),
Las Fiestas Rd. Fontera Verde Compound,
Pasig City,
National Capital Reg 1600
Telephone: 702-2400 ext 38112 or 38115
email: hrmnl@nucomm.net
Transcom Asia - Team Leader / Operations Supervisor
November 13, 2008Transcom Asia PhilippinesTeam Leader / Operations Supervisor
(National Capital Reg - Pasig City)
Responsibilities:
* The successful incumbent will support, motivate and develop Tele-Service Representatives so that all TSR’s have the opportunity and capability to meet campaign minimums. You must be certified and understand client campaign objectives and be able to communicate these objectives and minimum expectations to individuals within the campaign. You will help to grow and nurture the culture of the Manila office. You will be the advocate for the TSR’s (everything you do is for the purpose of building successful TSR’s). In this role, you will be the TSR’s first-line of campaign specific information and a campaign expert. You will also provide updates to the Call Centre Manager for client feedback. You will understand how your role as EPS impacts NuComm’s Business Model. In this role, you will report directly to the Call Centre Manager in Manila.
* An aptitude to handle change in a fast paced dynamic environment
* An ability to take ownership of timelines and do the appropriate follow-ups
* Excellent organizational, interpersonal and communication skills
* Flexible and positive attitude
* Strong call anatomy skills
* Strong sales skills with a proven track record
* Must have the ability to coach and motivate staff
* Lead by example when speaking to internal and external customers
* Results oriented with a proven track record
* Must be fully shift flexible
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in Business Studies/Administration/Management or equivalent.
* Required language(s): English.
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Pasig City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably supervisor / 5 yrs & up experienced employees.
* Full-Time positions available.
* The successful incumbent will support, motivate and develop Tele-Service Representatives so that all TSR’s have the opportunity and capability to meet campaign minimums. You must be certified and understand client campaign objectives and be able to communicate these objectives and minimum expectations to individuals within the campaign. You will help to grow and nurture the culture of the Manila office. You will be the advocate for the TSR’s (everything you do is for the purpose of building successful TSR’s). In this role, you will be the TSR’s first-line of campaign specific information and a campaign expert. You will also provide updates to the Call Centre Manager for client feedback. You will understand how your role as EPS impacts NuComm’s Business Model. In this role, you will report directly to the Call Centre Manager in Manila.
* An aptitude to handle change in a fast paced dynamic environment
* An ability to take ownership of timelines and do the appropriate follow-ups
* Excellent organizational, interpersonal and communication skills
* Flexible and positive attitude
* Strong call anatomy skills
* Strong sales skills with a proven track record
* Must have the ability to coach and motivate staff
* Lead by example when speaking to internal and external customers
* Results oriented with a proven track record
* Must be fully shift flexible
Transcom Asia
4th Flr. Transcom Center Bldg.,
Las Fiestas Rd. Fontera Verde Compound,
Pasig City,
National Capital Reg 1600
Telephone: 702-2400 Ext: 38115 or 38112
email: hrmnl@nucomm.net
Read more updated Transcom Asia Jobs: Click me!
Transcom Philippines - Call Centre Manager for Operations
November 9, 2008Transcom Asia PhilippinesCall Centre Manager for Operations
(National Capital Reg - Pasig City)
Responsibilities:
* The successful incumbent will have a shared responsibility for the success of NuComm International Philippine’s 24X7 operation.
* You will support, motivate and coach Employee Performance Supervisors so that all Tele-Service Representatives (TSR) have the opportunity and capability to meet and exceed campaign minimums.
* You will help to establish, grow and nurture the culture of the Manila office.
* You will be the advocate for the EPS.
* You must understand client campaign objectives and be able to communicate these objectives and minimum expectations to individuals within the campaign.
* In this role, you will ensure we are consistently meeting client specifications.
* You will understand how your role as Call Centre Manager impacts NuComm’s Business Model. Effective management of business practices (ISO and NuComm’s Business Model) to ensure the quality customer management and high employee morale is essential.
* In this role, you will report directly to the Director of Call Centre Operations.
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Minimum of 2 years management experience preferably in the call center or outsourcing industry.
* Minimum 5 years experience in a customer service environment.
* Must successfully complete the Call Centre Management Certification course within six months of accepting the position.
* An aptitude to handle change in a fast paced dynamic environment.
* An ability to motivate and coach staff and manage client expectations.
* Superior ability to build relationships and promote an environment focused on team development and continuous improvement.
* An ability to take ownership of timelines and do the appropriate follow-ups.
* Lead by example when speaking to internal and external customers.
* Proven sales and customer service skills.
* Excellent organizational, interpersonal and communication skills.
* An ability to enhance consistency/communication within a centre of different targets/processes.
* Excellent computer skills - Word, Excel & Internet.
* Thorough understanding of reporting, trend analysis and project management.
* Flexible and positive attitude.
* Applicants must be willing to work in Pasig City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Full-Time position available.
Transcom Asia
4th Flr. Transcom Center Bldg.,
Las Fiestas Rd. Fontera Verde Compound,
Pasig City,
National Capital Reg 1600
Telephone: 702-2447 or 702-2400 ext. 38115/38112
More transcom Asia jobs at www.jobs.flippside.com
Transcom Asia - Quality Assurance Specialist
November 1, 2008Transcom AsiaQuality Assurance Specialist
(National Capital Reg - Pasig City)
Responsibilities:
* The primary purpose for this position is to monitor, listen, record and evaluate Customer Services Representatives’ phone calls according to the defined rules and processes. To improve customer satisfaction and to act proactively by providing instant feedback to the Supervisors regarding the Customer Service Representatives.
* The successful incumbent will provide feedback and recommendations for campaign process improvements and to facilitate improvements in call quality.
* The selected candidate will be responsible for: escalating defined issues via the Quality Escalation Tandim, conducting oneself in a positive and professional manner and continuously striving to improve effectiveness, efficiency and add value to NuComm as a whole.
* Key Result Areas:
* Ensuring Customer Services Representatives are evaluated and an instant feedback is given so the mistake is not repeated or recognition for success is provided.
* Keeping up with the pace of change by researching the latest products and software.
* Listening and evaluating Customer Services Representatives’ phone calls in regular times every week.
* Entering phone calls and evaluating results to database by using the relevant program(s).
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Required language(s): English.
* Applicants must be willing to work in Pasig City.
* Applicants should be Filipino citizens or hold relevant residence status.
* At least 1 year of working experience as CSR / QA Specialist in the call center environment is required for this position.
* Full-Time positions available.
* Knowledge, Skills, and Experience:
* Advanced level of computer literacy on HW and SW
* Excellent written and oral command of required languages
* Technical Call Center experience
* Excellent telephone manner and communications skills
* Knowledge on training needs analysis and content development
* Desirable - Able to work in different shifts within 7 days/24 hours service time.
* The primary purpose for this position is to monitor, listen, record and evaluate Customer Services Representatives’ phone calls according to the defined rules and processes. To improve customer satisfaction and to act proactively by providing instant feedback to the Supervisors regarding the Customer Service Representatives.
* The successful incumbent will provide feedback and recommendations for campaign process improvements and to facilitate improvements in call quality.
* The selected candidate will be responsible for: escalating defined issues via the Quality Escalation Tandim, conducting oneself in a positive and professional manner and continuously striving to improve effectiveness, efficiency and add value to NuComm as a whole.
* Key Result Areas:
* Ensuring Customer Services Representatives are evaluated and an instant feedback is given so the mistake is not repeated or recognition for success is provided.
* Keeping up with the pace of change by researching the latest products and software.
* Listening and evaluating Customer Services Representatives’ phone calls in regular times every week.
* Entering phone calls and evaluating results to database by using the relevant program(s).
Transcom Asia
4th Flr. Transcom Center Bldg. (across Tiendesitas),
Las Fiestas Rd. Frontera Verde Compound,
Pasig City,
National Capital Reg 1600
Telephone: 702-2447 or 702-2400 Ext: 38112/38115
Transcom Worldwide - Transcom Asia
Transcom WorldWide is a rapidly expanding Customer Relationship (CRM) solution provider, with more than 70 service centers employing more than 20,000 people delivering services in 29 countries. The company provides CRM solutions to clients in a wide range of industry sectors including telecommunications and e-commerce, travel and tourism, retail, financial services and utilities. Transcom offers clients a broad array of relationship management services including among others: inbound customer service, outbound telemarketing, debt collection and credit management services, outsourcing of administrative tasks, contract automation and legal services. Client programs are tailor-made and range from single applications to complex programs which are offered on a country specific or international basis in up to 33 languages. More information can be found on www.transcom.com.
Transcom’s 5 Key Values:
1. Honesty - Is critical in everything we do. Being an open book. It is from Honesty that trust and Loyalty are built.
2. Fun - Means enjoying the work we do, enjoying the team spirit, enjoying the daily contact with our clients. When there is no fun, there cannot be lasting lasting commitment.
3. Passion - Implies enthusiasm, commitment, energy and pride in our work. Passion dictates what we “put in” to life and normally what people “put in” will balance what they get out.
4. Innovation - Means creativity, finding solutions where others see barriers. An open mind creates opportunities, overcomes challenges…
5. Excellence - Means standing out, striving for perfection in everything we do. It implies examining, improving, reinventing.
Combined with operational excellence and cutting-edge technology, this philosophy has helped drive Transcom to a leadership position within the contact center industry and consistently deliver breakthrough performance for its clients.
for more info and new update jobs about Transcom Asia click me .
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